Circulated Date: 5 May

Previous info distributed below

Emergency Support Service & Volunteer Request Form

Telephone: 0800 7831966

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A new emergency support service has been launched for people in Copeland at high risk of becoming seriously ill and who do not have support available from friends, family or neighbours.

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Those at high risk from Covid-19 include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home.  

The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines if they require it. But we know that some will not have this support.

If they have no alternative, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries. 

Cumbria County Council have been working with Copeland Borough Council, Cumbria CVS, Cumbria Community Foundation, community and voluntary sector, private sector and the military to establish these new arrangements.  

To support the new helpline we are coordinating a supply of essential food, medicines and supplies which can only be accessed via the emergency helpline or email. The requests received will then be matched with local support and supplies being offered by community groups, volunteers, councils and businesses. 

The Emergency telephone support line is 0800 783 1966, or you can email your request for help to 

The call centre will operate Monday to Friday, from 9am to 5pm, and weekends from 10am to 2pm. The service will also accepts referrals from members of the public who may be concerned about people in their community. 

Additionally there please access Cumbria County Council website at : for further information on the current county council position on service delivery.

Update 09.04.20